[Remote] Account Manager - Based in Washington, DC

Note: The job is a remote job and is open to candidates in USA. Armorock Polymer Concrete is a market leader in precast polymer concrete structures for the wastewater industry. They are seeking an Account Manager to serve as the primary liaison between customers and internal departments, ensuring a seamless experience throughout the sales and order lifecycle while driving customer satisfaction and business growth.ResponsibilitiesConduct Insight platform searches to identify viable public and private leadsMonitor and track Capital Improvement Projects (CIP) for early-stage opportunitiesEvaluate developer-driven projects and private sector demandInterface with contractors, municipalities, and engineers to understand project requirementsPrepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritizationCollaborate with estimating and project management teams to verify quote feasibilityPrepare and distribute complete submittal packages with required documentationManage revisions, engineering calculations, and redlinesCommunicate submittal status and changes to customers proactivelyFacilitate transition from quote to release, including documentation verification (POs, drawings, job codes)Coordinate with internal departments to ensure timely order fulfillmentSend release confirmations and introductions to project managersProvide Sales Manager support at trade shows, customer visits, job site visits as neededLog all Daily Activities that are critical to 'Build' of the territory. Key Conversations with Accounts, emails, tasks, Phone CallsBuild and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel withManage Opportunity Pipeline: Status update, Conversations, etcBuild Task PipelineProvide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitmentProvide Quarterly Updates to Armorock Management on 'improvements' needed to improve the customer experienceParticipate (minimum one per week) in the Operations Daily Huddle for Plants that produce their productDiscuss (verbally) upcoming releases weekly with Project Manager who is assigned the territoryParticipate and add Value in Organizations Weekly MeetingParticipate in Armorock Committee’s that allow for Sales Managers to be engrained in the businessSkillsBachelor's degree in related subject matter is preferred but not requiredLocal Day trips as neededStrong analytical and critical thinking abilitiesProficient in reading and interpreting engineering drawings and specificationsProficiency in Microsoft Excel, Google Suite, and CRM systemsExcellent written and verbal communication and negotiation skillsAbility to work independently and manage multiple projects simultaneouslyStrong organizational skills and attention to detailKnowledge of ASTM standards and specifications relevant to wastewater structures preferredFamiliarity with AutoCAD or similar design software is a plusBenefitsComprehensive medical, dental, and vision insurance with low employee contributionsCompetitive salary with performance-based bonuses401(k) with company matchingGenerous PTO, plus additional sick daysPaid parental leave (maternity & paternity)Company OverviewArmorock is the sustainable and responsible choice for engineers, agencies, and contractors looking to end the endless cycle of rehabilitation in corrosive environments. It was founded in 2010, and is headquartered in Boulder City, Nevada, USA, with a workforce of 51-200 employees. Its website is https://www.armorock.com.