[Remote] Account Manager - Accredo

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a healthcare company that focuses on improving health and increasing vitality. They are seeking an Account Manager for Accredo, responsible for managing operational performance strategy and client relationships within the specialty pharmacy sector, while driving growth and ensuring client satisfaction.ResponsibilitiesSupport the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategiesEffectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experienceMaintain market/competitive knowledge on service trends and differentiatorsEffectively collaborate with the Account Executive (AE) on account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.)Drive inclusion of patient installation, product, and service partners where appropriateCollaborate with AE on renewal activities, to include RFP involvement, service issues, performance guarantees (PG), corrective action plans (CAP), and implementationsDevelop and maintain 'trusted-advisor' relationships with clients and patients by proactively engaging in needs and goals discussions. Leverage Accredo's capabilities and services to differentiate Accredo from the competitionMaintain in-depth knowledge of Accredo products and services across all product lines, benefit designs, access, patient care, and outcomes reportingMaintain current knowledge of Accredo operational effectiveness and confidently and effectively articulate the impacts for the clients and patientsAct as lead in managing PG reporting requests, including analytics and presentationDevelop and implement upsell and margin strategies for target accounts to drive enrollment growth, network access, and drug addsMaintain basic understanding and conceptual application of underwriting principals and the contracting processEffectively leverage resources to fulfill client onsite needs, and offer creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client costRepresent Accredo in market-based events, quarterly business reviews, on site and over communicationsSkillsCollege Degree or a minimum of 5+ years equivalent related experienceProficient knowledge (min of 1+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operationsExcellent communication, negotiation, influencing skills; exhibits courageStrategic and financial savvy; ability to partner with AE to grow book of businessDemonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and resultsDemonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment3+ years of experience in healthcare / managed care business, including the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, account management experience, and knowledge of pharmacy operationsAbility to make sense of complex, unstructured information and communicate the key takeaways through effective storytellingBenefitsAnnual bonus planMedical, vision, dental, and well-being and behavioral health programs401(k)Company paid life insuranceTuition reimbursementA minimum of 18 days of paid time off per yearPaid holidaysLeaves of absenceCompany OverviewThe Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/.