[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. VSP Vision Care is a company focused on providing effective client services and operations. They are seeking an Account Manager to manage client relationships, ensure satisfaction, and contribute to strategic growth initiatives.ResponsibilitiesManage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business areaContribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiativesCollaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfactionDevelop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offeringsFunction as primary service contact to achieve and maintain high satisfaction levels and client retentionMarket the value of programs, products, and services to gain adoption within each accountFacilitate client-related marketing initiativesIn collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategiesDevelop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to the client baseParticipate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by clientDevelop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standardsWork with internal and external business partners to address custom client requirementsManage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)Collaboratively manage client and member communication strategies and collateral deploymentResponsible for report compilation and distributionInterpret reporting requirements and successfully position those reports to clientsProactively monitor clients to identify problematic issuesEscalate client issues to the appropriate business partners and drive solutions as neededSkillsCollege degree in Business Administration or related field, or equivalent experience2+ years of account management experience and/or client service experienceEffective interpersonal and communication skills with ability to influence internal and external business partnersExperience participating in client-related project teamsDemonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needsAbility to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environmentProven ability to adapt to change quickly and work effectively within an agile environmentProven problem identification and solving capabilitiesKnowledge of insurance platform technologiesBenefitsEligible bonuses and commissionsVSP Vision benefitsCompany OverviewVSP Vision Care is a provider of vision care and coverage. It was founded in 1955, and is headquartered in Rancho Cordova, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.vsp.com.