[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Internet Brands is a fully integrated online media and software services company focused on various high-value vertical categories. The Account Manager role is centered on enhancing client relationships and retention by providing a seamless customer experience, managing accounts, and identifying upsell opportunities. Responsibilities Manage client relationships and deliver outstanding customer experience Support prospective and current clients with provisioning, updating, and maintaining their accounts and services Provide day-to-day customer service such as answering in-bound calls Help clients understand and maximize the value of their services Proactively identifying areas for improvements and optimization Manage retention efforts for assigned clients with regularly scheduled check-ins. Surfacing issues in a timely manner to minimize account attrition Actively recognize and initiate up-sell opportunities Track and monitor customer payments, following up in delinquency situations Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age Skills Excellent written and oral communication skills Ability to prioritize and multi-task based on established deadlines, client needs, and business interests Detail oriented and able to execute responsibilities at a high level with minimal supervision Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses) Ability to problem solve on behalf of accounts Ability to gain technical competence in utilizing back-end account management portals and systems Microsoft Suite competence (Word and Excel mandatory) Bachelor's degree preferred Benefits Health insurance options such as medical, dental, and vision coverage Flexible spending accounts (FSA) for medical and dependent care Short-term and long-term disability insurance Life and AD&D insurance 401(k) retirement savings plan with a company match Paid time off (PTO) Paid holidays Commuter benefits Access to our Employee Assistance Program (EAP) Well-being coaching services Voluntary benefits such as home, auto and pet insurance Discounted legal and financial services Company Overview Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Internet Brands has a track record of offering H1B sponsorships, with 20 in 2025, 45 in 2024, 4 in 2023, 3 in 2022, 47 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.