[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Arkema is seeking a highly motivated and customer-focused Account Manager to join their North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong customer relationships and delivering value-driven solutions.ResponsibilitiesManage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfactionBuild and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagementDrive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutionsConduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunitiesServe as the primary point of contact and trusted advisor for assigned customersUnderstand customer strategies, challenges, and operational needs to align solutions accordinglyProactively identify opportunities to improve customer performance, efficiency, and sustainability outcomesEnsure a high level of responsiveness to customer needs, issues, and escalationsProvide consultative support by recommending adhesive solutions aligned with customer applications and processesCollaborate closely with Technical Service and R&D teams to: Optimize product performance, Support line trials and product qualifications, Troubleshoot and resolve technical challengesSupport continuous improvement initiatives to enhance customer operations and product effectivenessPartner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experienceShare voice-of-customer (VOC) insights to support innovation and product developmentContribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creationDevelop and maintain accurate account forecasts and growth plansTrack and report on key performance metrics including: Account revenue growth, Retention rates, Customer satisfactionMaintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)SkillsBachelor's degree in Business, Engineering, Chemistry, or a related field required8–15 years of experience in B2B sales or account management, preferably in industrial adhesives, packaging materials, or technical or manufacturing environmentsProven track record of managing and growing existing customer accountsStrong relationship management and stakeholder engagement skills across multiple levels of an organizationExperience supporting complex, multi-site or national accountsTechnical aptitude with the ability to translate customer needs into practical solutionsKnowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantageExcellent communication, negotiation, and organizational skillsSelf-motivated, collaborative, and customer-centric mindsetProficiency with CRM tools (Salesforce or equivalent)Advanced degree preferredCompany OverviewArkema produces speciality chemicals. It was founded in 2004, and is headquartered in Colombes, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is http://www.arkema.com.