[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Anatta, a Shopify Platinum Partner, is seeking a strategic Customer Success Account Manager to join their remote team. This role involves managing client relationships, driving account growth, and ensuring operational excellence to deliver measurable value and long-term trust.ResponsibilitiesServe as the primary point of contact for a portfolio of mid-market and enterprise accounts, owning the full client relationship from kickoff through renewal and growthBuild deep trust with client stakeholders at every level — from day-to-day contacts to C-suite — through consistent communication, proactive outreach, and genuine understanding of their businessLead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls that reinforce value delivered and set the agenda for future engagementAct as the voice of the client inside the agency — translating their goals, concerns, and priorities to internal delivery, strategy, and leadership teamsDrive account growth by identifying upsell and cross-sell opportunities organically — turning strong delivery into expanded scope, new workstreams, and long-term retainersManage account P&L and financial forecasting, maintaining clear visibility into revenue, margin, and growth targets across your portfolioPartner with sales leadership on strategic account planning, renewals, and expansion pitches — bringing the client context that makes proposals landPresent new service opportunities and strategic recommendations to clients in a way that connects directly to their goals and business outcomesMaintain close visibility into project health across all active engagements — tracking risks, timelines, budgets, and quality before issues escalatePartner with internal delivery teams to resource accounts appropriately, surface blockers early, and ensure smooth execution from kickoff through launchIdentify and proactively solve scope creep, stakeholder misalignment, and delivery risk — bringing solutions, not just problemsEnsure all progress, decisions, and deliverables are consistently documented and visible to all relevant stakeholders. Nothing lives only in Slack or meetingsIntroduce process improvements — planning cadences, demo rhythms, documentation standards — to increase delivery velocity and client confidenceDevelop a thorough understanding of each client's business model, competitive landscape, and strategic goals — and use that knowledge to guide decisions that improve outcomesTranslate between technical and business contexts: communicate engineering constraints clearly to clients and ensure internal teams understand business priorities and tradeoffsFacilitate Growth Councils and strategic recommendation sessions that tie agency capabilities to specific client objectivesLeave every client stronger than you found them — ensure knowledge transfer, documentation, and process improvements that enable their long-term successSkills5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles, with a strong track record of retaining and growing enterprise or mid-market accountsDemonstrated experience managing client relationships with annual value of $1M+ — you know how to turn strong delivery into expanded engagementPrior experience in an agency, consulting, or professional services environment, with direct exposure to digital, technology, data, or cloud service deliveryProven commercial instinct: experience managing P&L, forecasting, and driving account expansion through upsell and cross-sellStrong operational mindset: ability to manage multiple concurrent engagements, surface risks early, and introduce structure where none existsExperience leading QBRs, executive presentations, and strategic client conversations with confidence and authorityExcellent written and verbal communication skills — able to engage both technical practitioners and executive stakeholders with equal fluencyComfortable working independently in a remote environment while maintaining high accountability and responsivenessExperience in ecommerce, data/AI services, cloud platforms, or digital transformation consultingFamiliarity with project management and CRM tools such as Jira, HubSpot, Salesforce, or similarExperience coaching or guiding delivery teams to operate with a client-first, consultative mindsetComfort with on-site or embedded client engagement at key relationship momentsBenefitsRemote first organizationFull medical, dental, vision, disability, and company paid life insuranceEmployer 401(k) contributionsEmployee assistance programStart accrual with 20 days of PTO annually + holidaysAnnual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and rechargePaid parental leaveCompany events, happy hours, and