[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The Account Manager role is responsible for owning and growing an assigned customer base by driving expansion annual recurring revenue (ARR) and ensuring durable net revenue retention (NRR) within lower-complexity, higher-volume accounts.ResponsibilitiesOwn and deliver expansion ARR and renewal outcomes within assigned accountsIdentify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fitLead renewal strategy and execution, ensuring retention and appropriate pricing disciplineManage a high-volume install base using structured outreach, automation tools, and defined engagement cadencesExecute shorter sales cycles across transactional to moderate complexity opportunitiesBuild account plans focused on wallet-share growth and product adoptionMaintain accurate forecasting and CRM documentation for expansion and renewal pipelineCoordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownershipTransition accounts requiring higher complexity handling to appropriate segment leaders when applicablePerform other duties and responsibilities as required to support business needsSkillsExtensive knowledge and application of principles, theories and conceptsComplete knowledge of all job functions and the broad industry best practices, techniques and standardsDevelops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variablesDetermine the best approach to achieve results and provide suggestions to improve policies and proceduresWork is performed independently and requires the exercise of judgment and discretionExercises considerable latitude in determining objectives and approaches to assignmentsWork may be reviewed at a high levelMay represent the organization as primary contact on assignments and/or projectsInteracts with senior professionals and management and frequently coordinates work between departments or organizationsActions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resourcesTypical experience: 5+ years in related role or experienceActual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experienceExperience in account management, commercial growth, or expansion-focused sales rolesDemonstrated ability to manage recurring revenue relationshipsStrong discovery and value articulation skillsExperience using CRM systems and structured sales methodologiesUniversity degree preferredExperience managing high-volume account portfoliosExperience in subscription-based or recurring revenue environmentsFamiliarity with renewal and expansion sales frameworksCompany OverviewCision is a global media intelligence company that offers PR and social software as well as analytics. It was founded in 1867, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://cision.com.