[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Compound Growth Marketing (CGM) is a marketing consultancy that helps B2B SaaS and technology companies scale by building sustainable demand generation systems. The Account Manager serves as the primary relationship owner for a portfolio of high-growth clients, focusing on strategic engagement and ensuring alignment with client business goals.ResponsibilitiesServe as the relationship owner for an assigned portfolio of B2B technology clientsBuild and maintain direct relationships with VP and C-suite stakeholders, establishing CGM as a trusted strategic partner — not a vendorLead quarterly business reviews focused on forward-looking alignment, growth planning, and mutual accountability — not backward-looking performance recapsFacilitate monthly adjustment calls that surface emerging risks, reinforce the strategic plan, and maintain executive-level engagementRun client onboarding through a formal alignment session on day one, establishing business goals, stakeholders, risks, and opportunities before any execution beginsDeliver proactive communication cadences that eliminate reactive escalations and prevent clients from ever being surprisedCreate and maintain both an internal account plan and a client-facing roadmap co-created with decision-makersActively track account health using factual, objective indicators related to stakeholder access, campaign performance, and planning alignmentIdentify and escalate churn risk early with documented signals, revenue at risk estimates, and mitigation plansReport portfolio health and revenue forecasts to the VP of Client Services on a consistent cadenceManage contact strategy across each client's org, building person-to-person relationships at every level, not just the primary point of contactConduct continuous business discovery to surface client priorities, organizational changes, and unmet needs beyond the current engagement scopeIdentify organic expansion opportunities and action those when the timing and fit are rightGrow Revenue Under Management across the portfolio by deepening strategic alignment and connecting client business goals to CGM's full range of capabilitiesAccurately forecast and act against client retention, including flagging accounts where retention concern existsServe as the client-facing anchor of a multi-member client services podRoute tactical execution to the correct delivery team via the project manager, and performance direction to the Strategist, activating these and other specialist team members with the client when appropriateCollaborate with Paid Media, Demand Capture, and GTM Engineering teams to ensure delivery is consistently tied to client business outcomesManage the transition from sales to client services, re-validating discovery and establishing strategic alignment from day oneSkills4+ years of experience in a marketing agency environmentDocumented experience owning client relationships across multiple seniority levels, including VP and C-suite stakeholdersExperience coordinating work across cross-functional teams with multiple specialtiesDemonstrable AI tool fluency, represented as active, working knowledge of tools such as Claude, Google AI Studio, or comparable AI platforms used in a professional contextStrong written and verbal communication skills with the ability to translate complex performance data into clear executive-level insights and recommendationsBusiness acumen and executive presence — you can lead a strategic conversation without a slide deck and hold your own in a room with senior buyersPrior experience working with B2B technology companies, in-house or agency-sideWorking knowledge of Paid Media, CRM systems, or SEO/AEOExperience working against a revenue managed or quota-based performance targetFamiliarity with tools such as Slack or Microsoft Teams, Asana, ClickUp, or Monday.com, HubSpot, and Google WorkspaceBenefitsPerformance bonusComprehensive health, dental, and vision coverageFully remote work environmentFlexible work schedulesUnlimited PTO and sick leave401(k) with company matchParental leaveHome office / work-from-home stipendCompany OverviewCompound Growth Marketing offers lead generation, consulting, funnel optimization, acquisition channels, and digital marketing services. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://www.compoundgrowthmarketing.com/team.