[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Smartlinx has been redefining how senior care organizations manage their workforce since 2000. The Account Manager serves as a strategic partner and trusted advisor to clients, responsible for driving customer retention, growth, and long-term success across an assigned portfolio of accounts.ResponsibilitiesBuild and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makersServe as the primary point of contact and strategic relationship manager for assigned accounts and territoryDrive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accountsDevelop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identificationLead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growthPartner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and servicesMonitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfactionCollaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagementMaintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metricsPrepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadershipMaintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systemsAct as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiativesSupport the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practicesSkillsBachelor's degree or equivalent professional experience preferred7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing rolesProven experience managing and growing complex customer relationships, including renewals, retention, expansion, and executive stakeholder engagementStrong communication and presentation skills, with the ability to build credibility with both operational users and senior executivesDemonstrated success managing multiple priorities, navigating complex customer environments, and driving measurable customer outcomesExperience leading strategic account planning, executive business reviews (EBRs), and customer success initiativesComfortable working cross-functionally across Sales, Product, Professional Services, Support, and Leadership teamsExperience using CRM platforms such as Salesforce or similar systems requiredStrong analytical and problem-solving skills, with the ability to interpret customer data, identify trends, and develop actionable plansAbility to operate independently while contributing positively within a collaborative, fast-paced environmentHealthcare, workforce management, or SaaS industry experience strongly preferredExecutive presence and relationship managementStrategic account planning and customer growthRevenue retention and expansion mindsetCustomer advocacy and issue resolutionOperational discipline and organizational skillsCross-functional collaboration and influenceStrong written and verbal communication skillsAdaptability, ownership, and continuous improvement mindsetBenefitsRemote environments as applicableMedicalDentalVisionFSA & HSALife InsurancePet Insurance401(k)Company OverviewEstablished in 2000, Smartlinx is reshaping the senior care workforce landscape through innovative, purpose-driven solutions tailored for modern healthcare needs. It was founded in 2000, and is headquartered in Edison, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://www.smartlinx.com.