[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. BetterUnite is a company focused on enhancing customer experiences, and they are seeking a proactive Account Manager to oversee the full customer journey. The role involves managing customer accounts, conducting regular meetings, and collaborating with various teams to ensure customer success and satisfaction.ResponsibilitiesOwn and manage a portfolio of customer accounts from onboarding support through renewalServe as the primary point of contact for assigned customersConduct regular virtual customer meetings to review performance, goals, and growth opportunitiesMonitor account health and proactively identify risks or opportunitiesReview customer campaigns and accounts to identify gaps and areas for improvementDeliver strategic recommendations to improve customer outcomes and successAssist with onboarding new customers to ensure a smooth and positive experiencePartner closely with the Training team to support platform adoptionCollaborate with Marketing to identify customer success stories and growth opportunitiesCoordinate with internal teams to resolve customer issues efficientlyProvide constructive feedback to the internal team based on customer insightsLead customer meetings and presentationsManage customer communications via email and other channelsMaintain timely and professional responses to all inquiriesDeliver exceptional customer service with a solutions-oriented mindsetSkills2+ years of experience in Account Management, Customer Success, or similar client-facing rolesExperience working with nonprofit organizations or within the nonprofit sector is requiredUnderstanding of nonprofit fundraising, events, or donor engagement strategies is a plusStrong multitasking and organizational skillsExcellent written and verbal communication skillsAbility to manage multiple customer journeys simultaneouslyProven ability to work both independently and as part of a teamStrong problem-solving skills and attention to detailCustomer-first mindset with a positive, service-oriented attitudeExperience with BetterUnite preferred but not requiredBenefitsFully remote positionOpportunity to directly impact customer growth and successCollaborative, supportive team environmentMeaningful role in shaping customer journeys end-to-endCompany OverviewBetterUnite delivers a no-cost, cloud-based software platform for Unified Fundraising and Event Management Solution. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 2-10 employees. Its website is https://www.betterunite.com/.