[Remote] Account Manager 3, Customer Success

Note: The job is a remote job and is open to candidates in USA. RSA Security is a leader in identity and access management, serving 12,000 organizations globally. They are seeking a Customer Success Manager to help customers realize business value, accelerate adoption, and achieve meaningful outcomes with their solutions, while partnering closely with customers and cross-functional teams.ResponsibilitiesHelp customers realize value quickly and drive strong product adoptionAct as a trusted advisor by understanding customer goals, use cases, and business prioritiesBuild strong product knowledge and apply technical curiosity to guide customer conversations and recommendationsChampion the voice of the customer internally and partner cross-functionally to improve outcomesTake ownership of customer needs and blockers, coordinating the right resources to keep momentumReview product usage, align success plans to customer goals, and adapt guidance as needs evolveBuild strong stakeholder relationships through sound judgment, responsiveness, and follow-throughPartner closely with sales, support, product, and delivery teams to provide a coordinated customer experienceSupport renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these resultsSkills2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales rolesAbility to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the otherStrong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguityStrong stakeholder management and relationship-building skills across customer and internal teamsAbility to connect product capabilities to customer goals, business outcomes, and long-term valueExperience working cross-functionally with sales, product, support, engineering, and delivery teamsStrong organizational skills and consistent follow-through across multiple prioritiesBachelor's degree strongly preferredTechnical background or experience in a technical customer-facing role strongly preferredBenefitsAnnual discretionary bonuses that are funded based on prior year company performanceCompany commission plansFlexible paid-time-offHealth, disability, and life insurance401(k) retirement plan with company matching contributionsCompany OverviewThe identity standard for government, finance, and high-assurance organizations. It was founded in 1982, and is headquartered in Burlington, Massachusetts, US, with a workforce of 1001-5000 employees. Its website is http://www.rsa.com.