[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Celigo is a modern Integration and Automation Platform (iPaaS) on a mission to simplify how companies integrate and optimize processes. They are seeking a customer-focused Account Manager to build strong relationships with clients, ensuring satisfaction and identifying growth opportunities within existing accounts.ResponsibilitiesServe as the primary point of contact for assigned customer accountsBuild and maintain strong, long-term client relationshipsUnderstand customer goals, challenges, and business needsDrive customer adoption, engagement, and overall satisfactionManage renewals and proactively address retention risksIdentify and develop upsell and cross-sell opportunitiesCoordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experienceTrack account health, usage, and performance metricsConduct regular check-ins, business reviews, and success planning with customersResolve issues and escalate when necessary to ensure timely resolutionMaintain accurate account information and activity in CRM systemsSkillsStrong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organizationExcellent written and verbal communication skills, including the ability to explain complex concepts clearly and conciselyProblem-solving skills with the ability to anticipate challenges and proactively develop solutionsNegotiation and influence skills to support renewals, expansions, and customer advocacyAdaptability and resilience in a dynamic, evolving business environmentAbility to handle difficult conversations professionally while maintaining positive customer relationships3+ years of experience in account management, customer success, sales, or another client-facing roleDemonstrated experience managing a portfolio of customer accounts and building long-term relationshipsExperience working with cross-functional teams to deliver customer solutions and outcomesProven track record of supporting customer renewals, retention, and revenue growthExperience in a B2B environment; SaaS or technology industry experience strongly preferredFamiliarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)Experience conducting customer meetings, business reviews, and value-driven conversationsBenefitsRemote-first culture, built on trust, collaboration, and transparencyA high-growth, inclusive work environment where innovation thrives and ideas are implementedLightspeed learning opportunities to keep you at the leading edge of your fieldExceptional coworkers who challenge and inspire you dailyThree weeks of vacation (starting year one)Wellness days and holidays to rechargeParental leave and a generous benefits packageMonthly tech stipendRecognition and career development opportunitiesCompany OverviewCeligo is the AI-driven integration platform(iPaaS) that allows applications to work together for both IT and business users. It was founded in 2011, and is headquartered in San Mateo, California, USA, with a workforce of 501-1000 employees. Its website is http://www.celigo.com.Company H1B SponsorshipCeligo has a track record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 7 in 2023, 6 in 2022, 6 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.