[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. EOS IT Solutions is a Global Technology and Logistics company that prioritizes customer satisfaction and quality of service. They are seeking a proactive Desk-Based Account Manager to manage and grow a portfolio of existing B2B accounts, ensuring exceptional client satisfaction and identifying upsell and cross-sell opportunities.ResponsibilitiesManage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetingsAct as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutionsProactively identify and pursue upselling and cross-selling opportunities within existing accountsGenerate and follow up on quotes, process orders, and track delivery to ensure client satisfactionMaintain accurate records of all client interactions, opportunities, and sales activity using CRM toolsCollaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutionsAchieve and exceed monthly sales targets and KPIsStay up-to-date on industry trends, product knowledge, and vendor promotionsSkillsPrevious experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred)Strong customer service orientation with excellent verbal and written communication skillsGood understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirableConfident in managing multiple client accounts and sales pipelines simultaneouslyProficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.)Self-motivated, target-driven, and resilient under pressureStrong organizational and time-management skillsCompany OverviewThe EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. It was founded in 2002, and is headquartered in Hamburg, DE, with a workforce of 5001-10000 employees. Its website is https://eos-solutions.com/.