[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Mitratech is a team of innovators focused on building world-class products for Legal, Risk, Compliance, and HR functions. The Account Manager will own a portfolio of accounts, ensuring net revenue retention and expansion while developing strong customer relationships and driving growth opportunities.ResponsibilitiesOwn and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each accountHunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motionsDevelop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracyConduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenanceAssist leadership in building and maintaining a retention and new revenue forecastHandle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus pointWork with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutionsKeep up to date knowledge of the industry, as well as the competitive posture of the companySkillsBachelor's Degree; or equivalent experienceA minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targetsCustomer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in personProven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer baseHigh energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skillsCapable of working independently with minimal supervision and in a team environmentHighly effective communication skills that convey professionalism in all written, verbal and in-person meetingsInterest and passion for staying on top of industry trends and best practices; up for continuously taking on new challengesProficiency in all MS Office & Google Office applicationsTravel up to 10%BenefitsHealth, Dental & Vision Insurance *401 (k) + Employer Match *Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days OffSTD, LTD & Group Life InsurancePaid Parental LeavePet InsuranceFSA & HSA OptionsEmployee Assistance ProgramRemote WorkCareer Advancement & Professional Development OpportunitiesEmployee RecognitionLinkedIn Learning PlatformCompany OverviewMitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals. It is a sub-organization of Ontario Teachers' Pension Plan. It was founded in 1987, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.mitratech.com.