[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Allianz Group is one of the most trusted insurance and asset management companies in the world. The Account Manager is responsible for managing and renewing a portfolio of policies, ensuring profitable growth and retention in alignment with company strategy while enhancing service quality and identifying opportunities for cross-selling and up-selling.ResponsibilitiesDeliver high-quality customer service to drive retention and strengthen client relationshipsPerform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) modelAct as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolutionCollaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectivesLead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelinesEngage with customers in the renewal process, including price negotiation and collecting key updatesCollaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communicationEnsure compliance with all internal and external regulatory standardsImplement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategiesSkillsBachelor's degree in a related field2-4 years of experience in account management, underwriting, or a related sales/service environmentKnowledge of the credit insurance market, including brokers and competitorsStrong ability to manage a high volume of clients while maintaining strong relationshipsProblem-solving skills with a strategic, adaptable approach to client and operational challengesBasic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processesBenefitsCompetitive compensationAnnual bonus eligibility and/or commission structure opportunities401(k) discretionary match of up to 6%Flexible work schedulesHealth and wellness benefitsPaid time off for vacation, illness, Birthday Day Off and Volunteer Day OffTuition ReimbursementFamily care resources, including fertility and adoption benefitsCompany OverviewAllianz is an integrated financial services company offering a range of products, services, and solutions in insurance and asset management. It is a sub-organization of Britannia Rescue. It was founded in 1890, and is headquartered in München, Bayern, DEU, with a workforce of 10001+ employees. Its website is https://www.allianz.com/.