[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company. The Account Manager will manage and renew a portfolio of policies while ensuring profitable growth and retention, applying commercial underwriting principles, and enhancing service quality to support customer satisfaction.ResponsibilitiesDeliver high-quality customer service to drive retention and strengthen client relationshipsPerform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) modelAct as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolutionCollaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectivesLead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelinesEngage with customers in the renewal process, including price negotiation and collecting key updatesCollaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communicationEnsure compliance with all internal and external regulatory standardsImplement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategiesSkillsBachelor's degree in a related field2-4 years of experience in account management, underwriting, or a related sales/service environmentKnowledge of the credit insurance market, including brokers and competitorsStrong ability to manage a high volume of clients while maintaining strong relationshipsProblem-solving skills with a strategic, adaptable approach to client and operational challengesBasic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processesBenefitsCompetitive compensationAnnual bonus eligibility and/or commission structure opportunities401(k) discretionary match of up to 6%Flexible work schedulesHealth and wellness benefitsPaid time off for vacation, illness, Birthday Day Off and Volunteer Day OffTuition ReimbursementFamily care resources, including fertility and adoption benefitsCompany OverviewAllianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk. It was founded in 1883, and is headquartered in Baltimore, Maryland, US, with a workforce of 501-1000 employees. Its website is https://www.allianz-trade.com/en_US.html?utm_medium=social&utm_source=linkedin&utm_campaign=linkedin_homepage .