[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Keeper Security, Inc. is a leading cybersecurity company transforming security for individuals and organizations globally. They are hiring a driven Account Manager to join their B2B sales division, responsible for growing revenue through established client accounts and expanding relationships with customers.ResponsibilitiesThrive in a supportive but independent workplace with the opportunity to grow as our organization growsCarry a revenue quota to meet or exceed sales targets within assigned accountsProvide strong interactions with customers at the Senior Management level with support on forming relationships with C level contactsWork with clients to negotiate contract renewals, cross-sells and upsellsWork with clients to establish business and technical goals & potential via technical and Quarterly Business ReviewsMaintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close dealsAdvise customers on best practices for securing and protecting their business against password related breachesProactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycleConsistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customersUnderstand and navigate account procurement practices to negotiate licensing contractsResolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management spaceBuild strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etcBecome a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expertDrive customer advocacy in the form of references, referrals, and case studiesPerform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotasParticipate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiativesContribute towards the development of a strong team environment by upholding high work standardsJump at opportunities to go the extra mile to ensure our customers are supported and successful!Skills3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & supportMotivated by solving problems for customers; demonstrated ability to anticipate challenges before they ariseExperience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security ExecutivesUnrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended valueEnergetic and self-motivated; a team player who is also a proactive and creative problem solverAptitude for learning software; strong with business applicationsAbility to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalationsWorking knowledge of Salesforce.comUndergraduate degree preferred (BA/BS)Experience working in IAM industry is a plusBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Company OverviewKeeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. It was founded in 2011, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.keepersecurity.com.Company H1B SponsorshipKeeper Security, Inc. has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.