[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Coverdash is the fastest growing startup and SMB focused-insurtech agency, powered by the industry’s most advanced embedded technology and partnership strategies. In this role as a Commercial Insurance Account Manager, you will build and manage small to mid-sized commercial accounts, quote and rate renewals, and support the growth of in-house brokers while developing expertise in commercial P&C Insurance.ResponsibilitiesManage and retain a portfolio of commercial P&C accounts up to $10MM in annual premiumServe as primary point of contact for client servicing, renewals, and coverage questionsOwn the renewal process end to end, including proactive renewal conversation prior to quote deliveryClearly explain coverage, pricing, and policy changesManage client expectations and protect the client experience during underwriting delays, market constraints, or carrier issuesResolve client concerns and escalate internally when needed to ensure timely resolutionExecute core policy servicing, including endorsements, certificates of insurance, audits, billing coordination, and cancellationsMaintain accurate client records in AMS and CRMPartner with carriers, wholesalers, and internal teams to support renewal and servicing outcomesAdhere to service standards, SLAs, and escalation protocolsSkills3+ years of commercial P&C experience in account management, brokerage, or customer successActive Property & Casualty license in good standingStrong knowledge of commercial P&C coverages, renewals, endorsements, and servicing requirementsProven ability to own the renewal process end to end, including proactive client consultations prior to quotingConfident client-facing presence with experience managing escalations and protecting the client experience during underwriting or carrier challengesExcellent written and verbal communication skills, with the ability to explain complex insurance concepts in plain languageDemonstrated success managing and retaining large or complex books of businessStrong organizational, prioritization, and decision making skills in high volume environmentsAdvanced proficiency with CRM and AMS platforms and core business toolsExperience improving workflows, processes, or operational efficiencyPrior experience in an insurtech, high-growth, or startup environmentCompany OverviewCoverdash is a digital business insurance agency that offers a full suite of commercial insurance products for all startups and SMBs. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.coverdash.com.