[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. LiveLike is a B2B SaaS platform that enhances fan engagement in the sports, media, and entertainment industries. They are seeking a strategic Account Manager to manage a portfolio of high-profile US clients, driving client success and growth through strong relationships and product expertise.ResponsibilitiesOwn Your Client PortfolioBuild deep, trusted relationships with decision-makers and champions inside each account, becoming an indispensable strategic partnerAct as the primary point of contact for a portfolio of US-based clients across sports rights holders, broadcasting, OTT platforms, and mediaDrive client success by understanding their business goals and connecting them to LiveLike’s capabilities in meaningful, measurable waysDeliver Strategic ValueServe as a product expert, proactively educating clients on new features, use cases, and best practices that drive fan engagement and revenuePartner with clients to define success metrics, review performance, and present data-driven insights that demonstrate ROITranslate client feedback and market signals into clear internal briefs for our Product and Engineering teamsDrive Growth & RetentionIdentify and qualify expansion opportunities within your accounts, working with Sales to develop upsell and cross-sell strategiesLead renewal conversations with confidence, backed by strong relationships and demonstrated business impactProactively flag risks, resolve escalations swiftly, and turn challenges into reasons clients trust us moreCollaborate Cross-FunctionallyWork closely with Product, Engineering, QA, and Operations to manage project delivery, set expectations, and keep clients ahead of the curveMaintain meticulous records in JIRA, Slack, and Google Workspace to ensure full transparency across teamsContribute to the playbooks and processes that will define how LiveLike scales its client success function globallySkills5+ years in account management, client success, or customer-facing roles within tech, SaaS, or digital mediaProven ability to manage complex, multi-stakeholder accounts and navigate large organizations with confidenceOutstanding communication skills, you can simplify the complex, inspire confidence, and hold a roomStrong commercial instincts: you understand retention, growth, and how to tie product value to business outcomesComfort working in a fast-moving, high-growth environment where priorities shift and no two days are the sameFluency with tools like Slack, JIRA, and Google WorkspaceExperience in sports technology, broadcast media, fan engagement, or OTT/streaming platformsFamiliarity with digital product lifecycles and a working knowledge of technical workflowsExperience with CRM platforms and a data-driven approach to account strategyBenefitsWork from wherever you do your best thinking, with flexible hours.Company OverviewLiveLike develops an audience engagement platform that transforms digital users into engaged fans. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://livelike.com/.