[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. The Senior Account Manager will manage and expand relationships with key clients, drive revenue growth, and ensure long-term customer success in the NAM region.ResponsibilitiesOwn and manage a portfolio of high-value enterprise and mid-market accounts in the NAM regionDevelop and execute strategic account growth plans that ensure strong customer retention and revenue expansionIdentify cross-sell and upsell opportunities, positioning additional solutions to meet evolving customer needsBuild and maintain deep relationships with key stakeholders, acting as a trusted advisor and strategic partnerEnsure seamless contract renewals by proactively addressing customer needs and mitigating risksServe as the primary point of contact for clients, ensuring a smooth post-sales experience and ongoing satisfactionConduct regular business reviews with customers to showcase value, identify opportunities, and reinforce ROIPartner closely with Customer Success and Technical Support teams to resolve issues and drive adoptionAdvocate for customer needs internally, influencing product development and feature enhancementsDrive revenue growth by achieving and exceeding retention and expansion targetsLeverage data-driven insights to monitor account health, optimize engagement, and prevent churnCollaborate with Marketing, Sales, and Product teams to develop tailored strategies for customer successTrack key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer satisfaction scoresStay ahead of industry trends in IDV, fraud prevention, cybersecurity, and fintech to provide valuable insights to clientsDevelop a deep understanding of customer business models, regulatory challenges, and market dynamicsRepresent Incode at industry events, conferences, and networking opportunitiesSkills7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity sectorsProven track record of managing and expanding significant accounts in the NAM region with a focus on revenue growth and long-term relationshipsStrong ability to build executive-level relationships and drive strategic partnershipsExperience managing complex sales cycles, negotiations, and contract renewalsHands-on experience with CRM platforms (Salesforce) and account management toolsStrong analytical skills, with a data-driven approach to account performance and revenue forecastingExcellent communication, presentation, and negotiation skillsAbility to thrive in a fast-paced, high-growth environmentBenefitsFlexible Working Hours & WorkplaceOpen Vacation PolicyCompany OverviewAI-powered identity platform. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.incode.com.Company H1B SponsorshipIncode has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 5 in 2024, 8 in 2023, 5 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.