[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Medscape, a division of WebMD, is seeking an Account Manager responsible for managing client relationships and driving growth. The role involves understanding client goals, cultivating relationships, and collaborating with the sales team to identify cross-sell opportunities.ResponsibilitiesKey performance metrics that the Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customersAccountable for all aspects of client revenue maintenance and growthResponsible for overall client relationship and satisfactionManage all aspects of client renewal and upsell activitiesRecord and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of businessUnderstand and identify cross sell opportunities to all WebMD Ignite product and service offerings. Partner with new Sales team for specific cross-sell opportunitiesServe as primary point of contact to manage internal and external client escalationsPartner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updatesAccurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewalsCultivate client relationships to serve as references for prospective new customersMonitor the program/product/service delivery to ensure contract requirements and client expectations are metManage relationships with clients' other vendor partners, as appropriate and necessaryParticipate in internal developmental and administrative committees and in external professional organizations, as appropriateComplete other administrative tasks, such as travel and expense reporting or similar, in a timely mannerPerform responsibilities in a professional manner, meeting the Company’s mission and goalsSkillsBachelor's Degree or higher preferred3+ years of demonstrated success in healthcare IT sales/ account managementLong track record of exceeding revenue goals, especially with a focus on driving upsell/ new businessStrong written and verbal communication skillsExperience thriving in self-directed environmentDemonstrated ability to identify and close upsell opportunitiesProven ability to build and maintain client and executive relationshipsProven ability to manage multiple client's prioritiesProven ability to manage and work collaboratively in a teamProficient in Salesforce & MS Office products (Word, Excel, PowerPoint)Preference to experience in the Digital patient engagement spaceBenefitsPlus commissionSome travel required, approximately 10 - 25% of the time.Company OverviewMedscape provides integrated medical information and educational tools online for primary care physicians and health care professionals. It is a sub-organization of WebMD. It was founded in 1996, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.medscape.com.