[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Element451 is transforming how colleges and universities engage, recruit, and enroll students with their AI-powered CRM and Admissions Marketing Platform. As an Account Manager, you will manage complex institutional partnerships, ensuring customer success and driving retention and growth through strategic account management.ResponsibilitiesFoster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system levelPartner with the client's core team to identify and prioritize their key needs and objectivesProvide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application managementAct as the point of contact for the System OfficeOversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists)Monitor project activities, resourcing, and timelines to achieve successful conclusionsDevelop and manage project plans in collaboration with the client's teamEnsure adherence to KPIs such as on-time delivery, NPS scores, and product usageConduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrationsDocument current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirementsContinuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platformConduct assessments of the institution's current recruitment and enrollment business processes, identifying areas for improvement and adoption of best practicesProvide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomesCollaborate with the Customer Success Manager and Engagement StrategistWork closely with internal teams, including sales, product development, and customer support, to ensure seamless service deliveryMaintain an updated resource schedule and provide regular reports and updates to leadershipDevelopment of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworksSkillsA team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environmentsProven track record of success in managing and growing high-value, strategic accountsStrong analytical and problem-solving skills with the ability to translate data into actionable insightsExcellent communication, relationship management, and presentation skillsExperience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plusStrategic thinking and ability to develop and execute winning customer success plansPassion for building trust and exceeding customer expectationsBachelor's degree requiredCompany OverviewElement451 is an admissions marketing technology and CRM platform that brings students and colleges together. It was founded in 2017, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://element451.com.