[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Snappt is a fast-growing PropTech company focused on bringing trust back to renting through their Applicant Trust Platform. They are seeking a driven Account Manager to join their Customer Success team, responsible for onboarding new clients, driving product adoption, and ensuring customer satisfaction while building long-term relationships.ResponsibilitiesEnsure a smooth handoff from the Sales to the Customer Success team during onboardingPartner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retentionLeverage a combination of high touch support and automated campaigns to help customers achieve their business goalsDevelop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadershipMonitor and action on account health for your book of business through data analysisBuild rapport and develop trusted relationships across multiple personas of property management companies in your book of businessCreate and execute executive business reviews on a recurring basisCollect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisionsWork closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectivesContinuously analyze current processes and identify areas to optimize and streamline business operationsParticipate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or servicesSkills1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationshipsExcellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clientsA roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when neededStrong data analysis skills to interpret customer metrics and drive data-informed decisionsAn empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutionsWillingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedbackAbility to travel 25%-35% of the timePrevious experience in the multifamily industry or property tech is a plusCompany OverviewSnappt provides fraud detection and income verification software for multifamily property managers. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://www.snappt.com.