[Remote] Account Management

Note: The job is a remote job and is open to candidates in USA. JD Power is a company focused on providing data and analytics solutions in the automotive industry. They are seeking an Account Manager who will support sales through data analysis, client relationship management, and resource management to achieve automotive sales objectives.ResponsibilitiesWork with Account Executives to keep the Salesforce pipeline organized and current, enabling precise forecasting, accurate revenue reporting, and the identification of white space opportunitiesCollaborate with the finance department to ensure that new product entry fields in Salesforce are validated for precise reportingTrack and monitor monthly revenue deadlines to help make sure all required information is submitted on timeSupport Accounting, and Finance to ensure revenue recognition is correctCollaborate with Account Executives and Product/Solution teams to prepare comprehensive RFP responses that foster growth through new business opportunitiesCollaborate with practice and Account Executives as they prepare statements of work, organize approvals from legal, finance, practice, and other relevant internal departments, support client reviews and negotiations, and ensure all contracts are accurately documented and activatedAssist Account Executives with contract negotiation with business teams, purchasing, and other internal teamsManage daily client communication, responding promptly to all client needs, and provide timely updates for all JD Power products and servicesField client questions and gather information from various sources to provide requested informationCoordinate, attend and participate in various client meetingsWork with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendationsCoordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunitiesManage client access to JD Power online platforms, deliverables, tools, etcCoordinate training of clients on how to access and use our various tools and deliverablesContinuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement changeFacilitate collaboration among the Sales, Product, and Solutions teams to optimise processes and effectively communicate client pain points, recommendations, and inquiries. This approach supports continuous improvement of our products and deliverables for clientsParticipate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the companySkills2-5 years of customer service experience in the automotive industryDemonstrate experience in customer service and account managementAnalytical and problem-solving mindStrong communication and interpersonal skillsCustomer focusedEffective time managementNegotiating skillsBachelor's Degree is preferredExperience using Excel, Microsoft Teams, Salesforce, PowerPointCompany OverviewJD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.