[Remote] Account Growth Manager

Note: The job is a remote job and is open to candidates in USA. Enrichly Technologies, Inc. partners with fraternities and sororities to provide official merchandise programs. The Account Growth Manager is responsible for growing and managing relationships with assigned partners, focusing on sales, account management, and order coordination.ResponsibilitiesManage relationships with assigned fraternity and sorority partnersBuild and grow chapter merchandise sales through outreach and relationship developmentCommunicate with chapter officers, alumni, advisors, and headquarters staffLead merchandise planning conversations for events, recruitment, philanthropy, and other chapter needsManage orders from quote to delivery, including coordination with design and operations teamsPrepare quotes, track orders, and ensure timelines and approvals stay on scheduleMaintain accurate customer and pipeline information in CRM systemsInfluence chapter-level behavior by helping chapters understand why the official store is the best source for approved merchandise, bulk orders, and recurring chapter needsPartner with internal teams including Creative, Marketing, Operations, and Fulfillment to support customer needsParticipate in sales pipeline reviews and account planning discussionsSkills3–5 years of experience in sales, account management, customer success, merchandising, collegiate engagement, or related fieldsStrong communication and relationship-building skills across phone, email, video, and in-person interactionsAbility to build trust with chapter officers, merchandise chairs, headquarters collaborators, alumni, and advisorsHighly organized with strong attention to detailComfortable managing multiple projects, deadlines, approvals, and customer conversations at onceProactive, persistent, and comfortable following up with customers who may be busy, distracted, or slow to respondComfortable working in a fast-paced, growing company where systems and processes are still evolvingPrior fraternity or sorority experience (as a member, or by working with or within a Greek Letter Organization) strongly preferredExperience with Customer Relationship Management systems and collaboration tools preferredExperience with Salesforce, Google Workspace, SlackBackground in apparel, promotional products, collegiate merchandise, event merchandise, or custom productsFamiliarity with fraternity/sorority chapter operations, officer roles, chapter events, recruitment, philanthropy, and merchandise planningExperience managing customer relationships remotely while still creating a personal, high-touch customer experienceBenefitsTarget Annual Bonus: Approximately $15,000Bonus payouts are made quarterly and tied to performance metrics, including account growth, chapter engagement, sales activity, order conversion, and revenue results.Company OverviewEnrichly, is a cutting-edge platform that seamlessly combines e-commerce, member development, social connection, and career growth tools, explicitly designed for fraternities and sororities. It was founded in 2023, and is headquartered in Carmel, Indiana, US, with a workforce of 2-10 employees. Its website is https://www.enrichly.com/.