[Remote] Account Growth Coordinator

Note: The job is a remote job and is open to candidates in USA. Legal & General America is a forward-thinking company committed to transforming purpose into progress while supporting their customers and communities. The Account Growth Coordinator (NIMO) will serve as a customer-facing point of contact, assisting Network IMO agents with proactive communication to enhance customer experience and achieve production and growth goals. This role involves onboarding new agents, promoting products, and collaborating with various stakeholders to ensure successful implementation of key programs.ResponsibilitiesServe as a key contact for assigned Network IMO agents, keeping our customer at forefront of all discussionsCorrespond effectively, using proper grammar and spelling, with our Network IMO agents, within the department, with internal partners, vendors, and other administrative service departments to assist in problem resolution, expediting business, and/or escalate to management for further handlingPromote L&G products and programs to assigned Network IMO’s and their agents, network marketing distribution and their staff to include leadership, sales, marketing, operations and technology teams. Train and onboard agents and other staff during initial launch and ongoing training. Maintain all contact lists for Network IMO accounts and cultivate strong relationships to advance LGA positioningAchieve all internal and client deadlines to ensure successful implementation of key programsProactive communication with our newly appointed Network IMO agents, ensuring they are successfully onboarded. Continued follow-up proactive communication to scaled production and business written by Network IMO agentsWork in collaboration with Network IMO channel leaders to assess new opportunities of distribution relationships. Work in tandem with the Account Growth Manager (NIMO) to onboard, train and launch new Network IMO and related distribution relationshipsWork in close collaboration with Account Growth Manager (NIMO) and VP, National Accounts (NIMO) to monitor business inventory of issued and pending policies, proactively sharing information with agencies with a focus on improving placementAs required, serve as liaison and escalation resource for agencies, connecting and facilitating hand-off to appropriate key contacts in other departmentsEffectively communicate New Business policies, procedures, and guidelines to internal and external customersProcess all other duties as assigned by department managementTravel to distribution events, conferences or trainings as neededCollaborate cross-departmentally with stakeholders across business units to resolve or escalate agent issuesProvide daily reporting to distributor partners as neededWork collaboratively with colleagues within the team to spread phone and email workload appropriatelyProvide concierge service as needed to key distribution relationshipsAssist Network IMO leaders with trainings to field agentsEscalate trending issues and concerns to the Network IMO leadershipSkillsSome college preferred1-3 years of life insurance, or related field, experience1-3 years experience in a customer service-related position with telephone experience1+ years of industry experience, with at least 1 year in a customer contact sales roleUnderstanding of life insurance distribution channels and business modelsUnderstanding of life insurance underwriting and operational management practicesStrong interpersonal skills to establish relationships with sources of intelligence within the company, the industry and within the Digital Distribution channelCustomer Service focusedDetail oriented and high tolerance for repetitive tasksAbility to communicate with all levels within the organizationAbility to manage multiple projects with focus on individual delivery datesAbility to work independently and within a team environmentStrong work ethic, initiative, and the ability to accept full ownership of responsibilitiesAbility to telecommute from primary residenceDSL connections with available internet speed of 50 download Mbps and 10 upload MbpsBenefitsSign-on bonusLong term incentivesAnnual bonusesEligible to participate in the Annual Incentive PlanThe current target payment for the position is 3% of base salary, modified for corporate and individual performanceBonuses are pro-rated based on start date10 vacation days and 10 sick days that are accrued on a bi-weekly basis9 paid holidays throughout the calendar yearHealth, life, and dental insurance401K with company match up to 6%Pension packageGenerous time offWellbeing initiatives throughout the yearProfessional development and we'll support and mentor you in your career progressionEnjoy time off to volunteer for those causes that matter most to youCompany OverviewLegal & General is a financial consulting agency that specializes in life insurance and retirement services. It was founded in 1836, and is headquartered in Frederick, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://www.lgamerica.com/.