[Remote] Account Executive II (Remote in Portland, OR)

Note: The job is a remote job and is open to candidates in USA. WM is a company focused on generating shareholder value through customer retention strategies. The Account Executive II will manage relationships with Small/Medium Business customers to achieve retention goals and grow revenues through proactive outreach and account management. Responsibilities Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools) Prepare reports as needed and/or handle general administrative duties as appropriate Skills High School Diploma or GED (accredited) 1 year WM experience or 5 years of business-to-business account management at a proficient level Prior inside sales experience, cold calling and prospecting Benefits Medical Dental Vision Life Insurance Short-Term Disability Stock Purchase Plan Company match on 401K Paid Vacation Holidays Personal Days Company Overview WM is North America's leading provider of integrated environmental solutions. It was founded in 1968, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is