[Remote] Account Executive

Note: The job is a remote job and is open to candidates in USA. SWARM is an AI-powered optimization platform seeking a relationship-driven Account Executive to manage its growing enterprise customer base. The role involves owning long-term relationships with key accounts, driving revenue growth, and ensuring customer satisfaction with the SWARM platform.ResponsibilitiesOwn and manage long-term relationships with a portfolio of key enterprise accountsDrive organic revenue growth by identifying, qualifying, and closing upsell and cross-sell opportunitiesMonitor customer health metrics and proactively manage the contract renewal cycle to minimize churnPartner closely with Customer Success to ensure clients are realizing maximum ROI from our agentic AI platformConduct regular Business Reviews (QBRs) with client executives to align SWARM’s roadmap with their evolving operational needsSynthesize client feedback to help our Product and Engineering teams shape future feature developmentSkills4+ years of post-sales enterprise account management, customer success, or relationship-focused sales in B2B SaaSProven success meeting expansion/upsell quotas and maintaining high Net Revenue Retention (NRR) ratesExceptional listening and discovery skills, with a knack for turning technical discussions into business growth opportunitiesMasterful presentation skills, comfortable navigating complex corporate hierarchies and speaking with C-suite stakeholdersEmpathetic, highly organized, and capable of managing multiple moving parts in a fully remote environmentBackground in logistics, agrifood, supply chain, or industrial sectors is highly preferredBenefitsCommissionsPerformance bonusesEquityCompany OverviewSWARM is an AI-powered operational optimization company that builds decision intelligence software for complex business environments. It was founded in 2016, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is http://swarm.engineering.