[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Account Director is responsible for the overall health, performance, and growth of assigned client accounts, providing strategic leadership and ensuring quality execution.ResponsibilitiesServe as the senior point of accountability for client relationshipsEstablish and maintain trusted, consultative partnerships with client stakeholdersLead annual planning, quarterly strategy discussions, and performance evaluationsTranslate results and data into clear insights, implications, and recommended actionsProactively identify risks, challenges, and opportunities across assigned programsSet and manage client expectations related to scope, timing, and outcomesEnsure client communication is clear, consistent, and aligned across the teamOversee and actively guide all aspects of DRTV/CTV program execution across creative, media, and response channelsReview and ensure all deliverables are completed on time, accurate, and client-readyIdentify, investigate, and help resolve program issues across call center, data flow, creative, and media performanceMonitor and analyze program performance, ensuring insights are translated into clear actionsSupport and guide the development of client-facing deliverables, including decks, memos, and KPI narrativesOwn financial health of assigned accounts, including reviewing and validating budgets, pacing, and forecastsAnalyze performance trends and contribute to recommendations tied to spend, efficiency, and growth opportunitiesEnsure accurate budget tracking, reporting, and billing in partnership with internal teamsReview financial performance regularly and help course-correct as needed to meet client goalsLead, mentor, and develop Account Managers and Account ExecutivesProvide clear direction, prioritization, and ongoing feedback to support strong executionReview work and provide actionable input on deliverables, ensuring quality and consistency before client deliveryAct as an escalation point for team and client challenges, supporting resolution and decision-makingPartner closely with media, analytics, creative, and call center teams to align on strategy and executionEngage directly with internal teams to review, refine, and strengthen program outputs and recommendationsSupport the development and execution of testing strategies and optimization initiativesContribute to problem-solving across functions to ensure seamless program performanceIdentify opportunities for account growth, expanded scope, or increased investmentSupport renewals, scope expansions, and strategic initiativesCollaborate with leadership and cross-functional teams to improve ways of workingContribute to best practices, process improvements, and team development within the Client Services departmentRepresent Moore Media with professionalism and credibility at all timesSkillsBachelor's Degree (B.A. or B.S.) or equivalent from an accredited college or university10+ years of experience in client services, account leadership, or related roles, with responsibility for complex programsAbility to manage a high volume of projects on time-sensitive deadlines, managing resources effectivelyExperience in nonprofit fundraising and/or direct response marketing, with a strong emphasis on DRTV and multi-channel integrationMinimum of 5 years of experience in leadership or supervisory capacity, including direct people managementProven experience owning client relationships, budgets, and performance outcomesDemonstrated ability to lead teams, manage senior stakeholders, and drive strategic recommendationsDegree in Marketing, Business, or Communications preferredBenefitsComprehensive healthcarePaid holidaysGenerous paid time offCompany OverviewMoore is a constituent experience company that integrates the donor experience across all platforms, channels, and devices. It was founded in 2011, and is headquartered in Lanham, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://wearemoore.com/.