[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Craft Digital is a company seeking an Account Director to manage day-to-day client communication and oversee operational aspects of client engagements. This senior role involves managing relationships, drafting SOWs, and identifying expansion opportunities while ensuring client projects stay on track.ResponsibilitiesOwn day-to-day client communication across the full portfolioDraft, organize, and manage SOWs from first draft through countersigned closeRun weekly client check-ins and keep clients clear on where their project standsManage scope and timelines across active engagements; coordinate with developers and track milestonesSpot expansion opportunities and help scope the next phaseSit in on strategic conversations with enterprise clients, PE firms, and portfolio companiesSkills6–10 years in agency account management, client operations, or a comparable role with real ownership over client relationshipsExperience with mid-market and enterprise clients who have high expectationsDeeply organized with calendars, checklists, follow-ups, and clean inboxesAbility to write well under pressureClear and warm client emails that never make a problem worseComfortable with technical concepts and able to explain them back to a client in plain EnglishAI-native and uses tools like Claude, ChatGPT, or comparable tools in daily workflowAbility to hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the roomCompany OverviewCraft Digital designs, builds, and operates custom AI infrastructure for PE-backed portfolio companies and growth-stage operators in the $10M to $200M revenue range. It was founded in 2024, and is headquartered in Los Angeles, US, with a workforce of 2-10 employees. Its website is http://www.craftdigital.ai.