[Remote] Account Coordinator

Note: The job is a remote job and is open to candidates in USA. Airship is a company that partners with leading brands to enhance customer experiences through its AI-powered platform. The Account Coordinator role involves managing client accounts, optimizing campaigns, and collaborating with internal teams to ensure successful project delivery.ResponsibilitiesManage existing client accounts, campaigns and client requestsResearch existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully deliveredPresent deliverables and analyses to clients confidently and accuratelyTrain alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not requiredLearn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performanceManage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaignsRetain clients and grow existing accounts for possible expansion of relationshipIdentify potential and strategic growth within existing accounts for Business Development Team to up-sellSkillsManage existing client accounts, campaigns and client requestsResearch existing clients' industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully deliveredPresent deliverables and analyses to clients confidently and accuratelyTrain alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not requiredLearn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performanceManage and prepare result-tracking and reporting across relevant metrics for partners' organic and paid marketing campaignsRetain clients and grow existing accounts for possible expansion of relationshipIdentify potential and strategic growth within existing accounts for Business Development Team to up-sellVersatile and strong communication, presentation, and writing skillsAbility to communicate effectively and proactively with clients and internal teamAbility to juggle multiple high priority projects and meet tight deadlinesThorough attention to detail and follow-throughExcellent organization and project management skillsFamiliarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc)Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when neededExperience experimenting with AI tools in your personal or professional life - or an eagerness to learn!Familiarity with the Mobile Industry and/or SEO, ASOInterest or experience in both iOS and Android apps and the mobile gaming spaceBenefitsCompetitive medical, dental, and vision insurance options for you and your dependentsFlexible time off, company paid holidays, paid parental leave, and paid volunteer time offSupport for your overall wellbeing with mental health and wellness resourcesEmployer-subsidized life insurance as well as short-term and long-term disabilityA digital-first work environment and a monthly stipend to support remote workMentorship and growth opportunities to build skills and accelerate professional developmentCompany OverviewAirship has everything you need to get mobile-first customer experience right. It was founded in 2009, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://www.airship.com/.Company H1B SponsorshipAirship has a track record of offering H1B sponsorships, with 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.