Registered Nurse – Call Center, Weekends Only
Job Description:
• Provides telephonic professional nursing services in support of client funded contracts.
• This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
• Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance.
Requirements:
• Minimum- associate degree and professional nursing license
• Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
• Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
• 2-5 years experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
• Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
Benefits:
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Remote opportunities and
• Flexible work environment
• 20 days PTO
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short and Long term disability
• Life insurance
• Discount programs
Apply Now
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• Provides telephonic professional nursing services in support of client funded contracts.
• This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
• Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance.
Requirements:
• Minimum- associate degree and professional nursing license
• Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
• Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
• 2-5 years experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
• Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
Benefits:
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Remote opportunities and
• Flexible work environment
• 20 days PTO
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short and Long term disability
• Life insurance
• Discount programs
Apply Now
Apply Now