Regional Support Executive

LanguageLine Solutions is seeking a Regional Support Executive to support the Strategic Account Executives in the West region. This role involves extensive travel and focuses on implementing solutions, ensuring client satisfaction, and managing accounts. Responsibilities Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction Skills Bachelor's Degree (four-year college or university) required One to three years related experience Must possess valid US driver's license and have good driving record Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately Ability to work independently with minimal supervision Ability to communicate effectively with others, using the spoken word Ability to communicate in writing clearly and concisely Ability to take care of the customers' needs while following company procedures Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Ability to bring energy to the performance of a task Ability to demonstrate conduct conforming to a set of values and accepted standards Ability to focus on a goal and obtain a predetermined result Ability to make decisions or take actions to solve a problem or reach a goal Ability to get along well with a variety of personalities and individuals Ability to effectively present information publicly Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel Vision (near & distance, color); sense of sound (ability to hear customers) 60% travel is required including California, Arizona, and Colorado Company Overview LanguageLine Solutions is the global langauage solutions provider of on-demand, spoken interpretation and translation services. It was founded in 1982, and is headquartered in Monterey, California, USA, with a workforce of 10001+ employees. Its website is