Regional Manager
About Optima Medical
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
About the Role
The Regional Manager is responsible for overseeing the day‑to‑day operations of multiple clinics within an assigned region. This role provides hands‑on operational leadership, supports office managers, and ensures consistency across front‑ and back‑office workflows. The Regional Office Manager regularly floats between clinics, partners closely with recruiting and leadership, and acts as a point of escalation to keep clinic operations running smoothly.
This role is ideal for someone who is comfortable being in the clinics, leading through influence, and owning outcomes across multiple locations.
Key Responsibilities
Oversee daily operations across multiple clinics within the assigned region to ensure consistency, efficiency, and adherence to company standards
Float between clinics as needed to support operations, troubleshoot issues, and maintain workflow continuity
Serve as the primary point of contact for office managers, providing regular check‑ins, guidance, and support
Assist office managers with employee performance management and disciplinary actions for support staff, in partnership with HR
Monitor staffing levels across clinics and communicate allocation needs to Recruiting to ensure appropriate coverage
Partner with Recruiting on staffing plans, pipeline needs, and onboarding timelines
Support provider go‑live dates by ensuring clinics are operationally prepared from a staffing and workflow standpoint
Work within eClinicalWorks (eCW) to support clinic workflows, operational consistency, and staff adoption
Serve as an escalation point for patient concerns and assist with resolution as needed
Identify operational gaps and recommend process improvements across clinics
Ensure clinics are prepared for audits, new initiatives, and organizational changes
Coordinate and oversee clinic productivity while proactively addressing operational gaps to support achievement of benchmark goals.
Qualifications
Experience managing multiple locations or teams in a healthcare setting
Strong understanding of front‑ and back‑office clinic operations
Hands‑on experience working within an EHR/EMR system, preferably eClinicalWorks (eCW)
Proven experience supporting and coaching office managers
Comfortable partnering with HR on employee relations matters
Strong organizational, communication, and problem‑solving skills
Ability to travel between clinics within the assigned region
Thrives in a fast‑paced, growing healthcare environment
Why Join Our Team?
Leadership and mentoring
Resources to further career
Fun work environment (lunches, events, holiday parties)
Benefits (medical/vision/dental/401k/paid holidays)
Supportive and positive work environment
This role is fully remote after training has commenced
Apply To This Job
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
About the Role
The Regional Manager is responsible for overseeing the day‑to‑day operations of multiple clinics within an assigned region. This role provides hands‑on operational leadership, supports office managers, and ensures consistency across front‑ and back‑office workflows. The Regional Office Manager regularly floats between clinics, partners closely with recruiting and leadership, and acts as a point of escalation to keep clinic operations running smoothly.
This role is ideal for someone who is comfortable being in the clinics, leading through influence, and owning outcomes across multiple locations.
Key Responsibilities
Oversee daily operations across multiple clinics within the assigned region to ensure consistency, efficiency, and adherence to company standards
Float between clinics as needed to support operations, troubleshoot issues, and maintain workflow continuity
Serve as the primary point of contact for office managers, providing regular check‑ins, guidance, and support
Assist office managers with employee performance management and disciplinary actions for support staff, in partnership with HR
Monitor staffing levels across clinics and communicate allocation needs to Recruiting to ensure appropriate coverage
Partner with Recruiting on staffing plans, pipeline needs, and onboarding timelines
Support provider go‑live dates by ensuring clinics are operationally prepared from a staffing and workflow standpoint
Work within eClinicalWorks (eCW) to support clinic workflows, operational consistency, and staff adoption
Serve as an escalation point for patient concerns and assist with resolution as needed
Identify operational gaps and recommend process improvements across clinics
Ensure clinics are prepared for audits, new initiatives, and organizational changes
Coordinate and oversee clinic productivity while proactively addressing operational gaps to support achievement of benchmark goals.
Qualifications
Experience managing multiple locations or teams in a healthcare setting
Strong understanding of front‑ and back‑office clinic operations
Hands‑on experience working within an EHR/EMR system, preferably eClinicalWorks (eCW)
Proven experience supporting and coaching office managers
Comfortable partnering with HR on employee relations matters
Strong organizational, communication, and problem‑solving skills
Ability to travel between clinics within the assigned region
Thrives in a fast‑paced, growing healthcare environment
Why Join Our Team?
Leadership and mentoring
Resources to further career
Fun work environment (lunches, events, holiday parties)
Benefits (medical/vision/dental/401k/paid holidays)
Supportive and positive work environment
This role is fully remote after training has commenced
Apply To This Job