Regional AV Operations Lead
Sr. AV/VC Operations Lead – US Region Love tech? Lead people? Fix things before anyone notices they’re broken? This is your chance to own the meeting experience across an entire region. We’re hiring a hands-on AV/VC Operations Lead to keep collaboration spaces across the US & LATAM running seamlessly. You’ll lead a small team, stay close to the tech, and act as the trusted point of contact for operations, performance, and continuous improvement. What You’ll Do Lead and mentor a small, distributed team (US & LATAM) Stay hands-on with installs, configs, and troubleshooting Own day-to-day AV/VC operations and service delivery Manage incidents, vendors, and escalations Run customer “state of environment” calls & reports Drive uptime, performance, and continuous improvement What You Bring 5+ years AV/VC experience in enterprise environments Strong hands-on expertise with Microsoft Teams Rooms (Windows + Android) Leadership or team lead experience Confident troubleshooting across AV, control systems & networks AVIXA certification (CTS, CTS-I or equivalent) Experience with tools like ServiceNow or similar Experience in AV Operations Lead or AV/VC Operations Manager roles Spanish/Portuguese Communications skills are a bonus! What Success Looks Like High room uptime & smooth meeting experiences Fast, effective incident resolution (low MTTR) Strong SLA performance across multiple regions Fewer repeat issues through proactive fixes Ready to take the lead and make meetings effortless? Apply now.