Referral Optimization Charge
Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.
Job Description
About the Referral Optimization Charge
The Referral Optimization Charge (ROC) is responsible for managing daily organ referral activities, guiding, and supporting the Referral Responders and Referral Intake Specialists. The ROC ensures an efficient referral monitoring process, which includes conducting medical screenings, maintaining hospital communications, assessing donor suitability, and facilitating conversations with families. This position is essential in maintaining a smooth and effective organ referral process.
Acts as a shift leader and provides real-time logistical direction of referral monitoring resources to ensure optimal shift performance and efficiency.
Ensures continual monitoring of potential organ donor referrals. Determines and communicates shift plan for deployment and case assignments to scheduled RO staff.
Assists with the daily RO shift calls.
Effectively provides staff with direct support and guidance on how to oversee new and difficult situations.
Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support.
Maintains the highest standards of professional conduct and interpersonal relationship development.
Performs all the duties and responsibilities of the Referral Intake Specialist and Referral Responder as needed.
Initial Referral Intake and Response of Heart-Beating Ventilated (HBV) Referrals
Oversees the prompt and professional response to referrals, facilitating the evaluation of donor potential.
Advises and supports Referral Responders in facilitating activation assignment responding to heart beat ventilated (HBV) referrals promptly.
Guides the initial screening process for organ donor suitability.
Collaborates with the organ advisor on call (AOC) to ensure accurate and efficient information is shared.
Organ Donor Suitability
Reviews obtained information and advises on the assessment of potential organ donors to enhance the donation process.
Ensures accurate documentation of clinical status, plan of care, and family information.
Prevents family conversations about donation when there is no potential for donation.
Ensures withdrawal of care is not initiated before evaluating donor suitability.
Collaborates with other applicable departmental advisors on organ referral progression and the activation of appropriate staff to facilitate donation conversations and organ donor management.
Family Conversation Facilitation
Ensures the evaluation and documentation of a referral’s plan of care and the family’s readiness for a donation conversation are regularly monitored.
Supports Donation and Family Advocates (DFAs) in facilitating family conversations regarding donation.Guides the process of obtaining informed authorization from donor families in collaboration with hospital staff.
Advise on appropriate timing for a family conversation.
We Offer
• Competitive salary ($78,998 - $98,737 annually) plus shift differentials
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace
Qualifications
Requirements
Minimum Education:
Associate degree or higher in nursing, respiratory therapy, paramedic medicine, or related biological science (including transplant and donation science)
Minimum Experience:
3 years OPO/organ referral response experience
Preferred Education:
Certified Procurement Transplant Coordinator (CPTC)
EMT-P, LPN or RT license
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace. will be kept confidential according to EEO guidelines.
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.
Apply tot his job
Apply To this Job
Job Description
About the Referral Optimization Charge
The Referral Optimization Charge (ROC) is responsible for managing daily organ referral activities, guiding, and supporting the Referral Responders and Referral Intake Specialists. The ROC ensures an efficient referral monitoring process, which includes conducting medical screenings, maintaining hospital communications, assessing donor suitability, and facilitating conversations with families. This position is essential in maintaining a smooth and effective organ referral process.
Acts as a shift leader and provides real-time logistical direction of referral monitoring resources to ensure optimal shift performance and efficiency.
Ensures continual monitoring of potential organ donor referrals. Determines and communicates shift plan for deployment and case assignments to scheduled RO staff.
Assists with the daily RO shift calls.
Effectively provides staff with direct support and guidance on how to oversee new and difficult situations.
Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support.
Maintains the highest standards of professional conduct and interpersonal relationship development.
Performs all the duties and responsibilities of the Referral Intake Specialist and Referral Responder as needed.
Initial Referral Intake and Response of Heart-Beating Ventilated (HBV) Referrals
Oversees the prompt and professional response to referrals, facilitating the evaluation of donor potential.
Advises and supports Referral Responders in facilitating activation assignment responding to heart beat ventilated (HBV) referrals promptly.
Guides the initial screening process for organ donor suitability.
Collaborates with the organ advisor on call (AOC) to ensure accurate and efficient information is shared.
Organ Donor Suitability
Reviews obtained information and advises on the assessment of potential organ donors to enhance the donation process.
Ensures accurate documentation of clinical status, plan of care, and family information.
Prevents family conversations about donation when there is no potential for donation.
Ensures withdrawal of care is not initiated before evaluating donor suitability.
Collaborates with other applicable departmental advisors on organ referral progression and the activation of appropriate staff to facilitate donation conversations and organ donor management.
Family Conversation Facilitation
Ensures the evaluation and documentation of a referral’s plan of care and the family’s readiness for a donation conversation are regularly monitored.
Supports Donation and Family Advocates (DFAs) in facilitating family conversations regarding donation.Guides the process of obtaining informed authorization from donor families in collaboration with hospital staff.
Advise on appropriate timing for a family conversation.
We Offer
• Competitive salary ($78,998 - $98,737 annually) plus shift differentials
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture – consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace
Qualifications
Requirements
Minimum Education:
Associate degree or higher in nursing, respiratory therapy, paramedic medicine, or related biological science (including transplant and donation science)
Minimum Experience:
3 years OPO/organ referral response experience
Preferred Education:
Certified Procurement Transplant Coordinator (CPTC)
EMT-P, LPN or RT license
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace. will be kept confidential according to EEO guidelines.
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.
Apply tot his job
Apply To this Job