Red Cross Disaster Implementation Support Lead

Volunteer Opportunity: Disaster Implementation Support Lead Organization: American Red Cross – National Headquarters (NHQ) Department: Business Systems Integration (BSI) - Help communities prepare before disaster strikes — from wherever you are. The American Red Cross is launching RC Prepare, a new system to track and manage community preparedness programs. We're looking for a Volunteer Project Manager to support the rollout and ensure staff and volunteers feel confident using the new platform. Your Key Responsibilities Training Support • Lead and improve training sessions for staff and volunteers • Provide one-on-one or small group support during rollout • Update user guides and slides for clarity and ease of use Help Desk & User Support • Answer questions via email or chat • Track common issues and share with technical teams • Maintain FAQs and “how-to” guides • Log user feedback to improve support Program Knowledge & Testing • Learn how RC Prepare supports the Red Cross mission • Test new features and suggest usability improvements • Recommend process enhancements based on user experience Rollout Tracking & Communication • Maintain a tracker of rollout progress across regions • Coordinate launch dates and timelines • Summarize feedback for reports and updates Data Quality & Documentation • Review user entries for accuracy and consistency • Identify training needs based on data patterns • Create visual guides for correct data entry Team Collaboration • Join team meetings and share updates • Partner with Preparedness, IT, and Data teams • Foster a positive, supportive learning environment Required Qualifications • 3–5 years of project or program management experience (ideally with system/process changes) • Strong communication skills — empathetic and clear • Organized, dependable, and able to manage multiple tasks • Experience training or supporting users in new systems • Team-oriented and passionate about helping others adapt Preferred Qualifications • Experience with communication or change management plans • Familiarity with Microsoft 365 tools (Teams, Excel, PowerPoint) • Background in preparedness, public service, or volunteer programs • Project or change management certification (helpful but not required) This is your chance to help build resilience in communities across the country — all from the comfort of home. Apply tot his job