Real Property Damage Claims Adjuster
Description $60,000-$65,000 About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. • Passionate claims professional who cares about the customer and their experience. • Sense of urgency - at all times. That does not mean working at all hours. • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. • Anti-status quo. You don't just wish things were done differently, you act on it. • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests • Gather necessary information from customers to initiate the claim and determine the appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair, if necessary, for the property damage • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling • Communicate and coordinate with involved parties regarding negotiations and settlement • Provide input for continuous development best practices, and process improvements Who you are • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. • Passionate claims professional who cares about the customer and their experience. • Empathetic. You exercise empathy and patience towards everyone you interact with. • Sense of urgency - at all times. That does not mean working at all hours. • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. • Anti-status quo. You don't just wish things were done differently, you act on it. What we need We need you to do all the things typical to the role: • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests • Gather necessary information from customers to initiate the claim and determine the appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair, if necessary, for the property damage • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling • Communicate and coordinate with involved parties regarding negotiations and settlement • Provide input for continuous development best practices, and process improvements Requirements • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) • Experience with handling real property damage, this is not required but encouraged • Minimum of 1 year experience with insurance claims and/or customer service • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply tot his job