RCM Success Specialist
About This Role
We’re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step.
You’ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows — and communicate updates clearly and empathetically back to customers.
Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they’re frustrated or confused.
This role isn’t siloed. You’ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience.
Key Responsibilities:
Serve as the primary communication point between StrataPT’s RCM operations and our customers
Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes
Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions
Communicate solutions clearly, empathetically, and promptly to customers
Escalate systemic issues or trends to leadership to improve workflows and customer experience
Maintain accurate and organized records of customer interactions and resolutions
Support continuous improvement by bringing real-world customer feedback into operational discussions
Answer inbound phone calls and voicemails from customers and patients
Skills & Qualifications:
Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes
Strong understanding of EDI, ERA, and clearinghouse workflows preferred
Exceptional written and verbal communication skills
Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution
Highly organized, with the ability to manage multiple open cases and prioritize effectively
Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred
A college degree is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully
This Role Is Ideal for Someone Who Is:
Humble. Self-aware and respectful
Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect
Adaptable. We like learn-it-alls, not know-it-alls
Remarkable. Remarkably resourceful. Remarkably effective
Transparent. Open and honest with others and with themselves
Our Culture at StrataPT
These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:
We solve for the customer
We are remarkably transparent
We favor autonomy & accountability
We believe extraordinary peers make all the difference
We pursue long-term impact
Compensation & Benefits
Job Type: Full-time Pay Range: $45,000 – $65,000 depending on experience
StrataPT Benefits include:
Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)
SIMPLE IRA with 3% company match (eligible after 1 year)
Paid Time Off:
14 days PTO annually
7 company holidays + 1 floating holiday
Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.
Work Location
This is a fully remote role.
Apply To This Job
We’re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step.
You’ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows — and communicate updates clearly and empathetically back to customers.
Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they’re frustrated or confused.
This role isn’t siloed. You’ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience.
Key Responsibilities:
Serve as the primary communication point between StrataPT’s RCM operations and our customers
Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes
Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions
Communicate solutions clearly, empathetically, and promptly to customers
Escalate systemic issues or trends to leadership to improve workflows and customer experience
Maintain accurate and organized records of customer interactions and resolutions
Support continuous improvement by bringing real-world customer feedback into operational discussions
Answer inbound phone calls and voicemails from customers and patients
Skills & Qualifications:
Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes
Strong understanding of EDI, ERA, and clearinghouse workflows preferred
Exceptional written and verbal communication skills
Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution
Highly organized, with the ability to manage multiple open cases and prioritize effectively
Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred
A college degree is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully
This Role Is Ideal for Someone Who Is:
Humble. Self-aware and respectful
Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect
Adaptable. We like learn-it-alls, not know-it-alls
Remarkable. Remarkably resourceful. Remarkably effective
Transparent. Open and honest with others and with themselves
Our Culture at StrataPT
These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:
We solve for the customer
We are remarkably transparent
We favor autonomy & accountability
We believe extraordinary peers make all the difference
We pursue long-term impact
Compensation & Benefits
Job Type: Full-time Pay Range: $45,000 – $65,000 depending on experience
StrataPT Benefits include:
Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)
SIMPLE IRA with 3% company match (eligible after 1 year)
Paid Time Off:
14 days PTO annually
7 company holidays + 1 floating holiday
Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.
Work Location
This is a fully remote role.
Apply To This Job