Quality Control Specialist
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Role Description
We are looking for a Quality Control Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
Handle transactional responsibilities and manage physical damage spend
Provide clients direct line of sight to how and why money is spent
Provide actionable insights on physical damage in real time to client contacts
Attend client meetings and business reviews as a Subject Matter Expert (SME)
Educate internal stakeholders on best practices regarding the Collision Repair industry
A Day in the Life:
Analyze all incoming estimates and photos to ensure repair plan is safe, cost effective, and consistent with brand image
Make spending decisions and recommendations for clients around repairing and/or replacing vehicles
Analyze repair estimates at line item detail on cars, light, medium, and heavy trucks and specialized equipment
Identify savings opportunities with regard to fleet vehicle selection and use case
Provide clarity on differentiating maintenance and collision related costs as well as fleet policy
Communicate with clients on the intricacies of each repair
Deliver concerns to client contacts based on emerging trends, costs, and nature of damages
Determine best practice for handling exceptions such as flood vehicles, contamination, weather/natural disaster
Serve as the Subject Matter Expert (SME) within the Repair team for matters related to cost and methodology of repairs
Qualifications
A high school diploma or equivalent required; Associates degree preferred
Minimum 3 years experience in automotive service industry; collision industry experience preferred
Knowledge of vehicle anatomy and repair techniques, including frame straightening, welding, and refinishing
Knowledge of state and federal regulations regarding collision repair a plus
A Physical Damage Appraiser license or equivalent experience
I-CAR certification preferred; Certifications/Licenses can be substituted for hands-on experience
Requirements
Minimum 3 years experience in automotive service industry; collision industry experience preferred
Knowledge of vehicle anatomy and repair techniques
Knowledge of state and federal regulations regarding collision repair a plus
Benefits
A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
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