Quality Assurance Representative
DescriptionHeidtman Steel Products is seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production. Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customerInvestigating customer complaints and/or rejections to determine the root cause and develop corrective actionsProviding technical support to sales, operations, resource planning, and purchasingConducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.Other duties as assigned.Requirements Technical degree and/or experience in steel manufacturing.Quality Management System experience.Internal and external audit experience.Proficient in quality tools, mathematics, and statistics.Skilled in problem-solving and developing robust preventive actions.Some overnight travel may be required, depending on customer base being supplied.Metallography experience is a plus Why Heidtman SteelHeidtman Steel has been a trusted industry leader for over 70 years, delivering innovative, customer-focused solutions with a strong “can-do” attitude. As a family-owned company, we value our employees and foster a supportive, team-oriented environment.What We Offer:Competitive compensation with performance-based bonusesComprehensive benefits package including medical, vision, dental, and prescription coverage401(k) plan with company match and flexible spending accountCompany paid disability and life insurance benefitsHealth club reimbursement and tuition assistance and more!EEO