Quality Assurance Lead

Title - QA Lead Reports To - Parker Wightman: Senior Director of Engineering Location - Draper, UT / Remote About The Role Jump is looking for a US-based QA Lead to lead a team of full‑time global QA contractors while improving QA systems across the organization and eventually balancing work as QA lead and as an individual contributor. You’ll operationalize our quality bar across our many features so advisors experience a smooth, effortless experience with their AI meeting assistant, meeting analytics, privacy and compliance, and other Jump offerings. This role blends people leadership, process design, and hands‑on testing. You’ll partner closely with Engineering, Product, and Customer teams to ship quickly and confidently. What You’ll Do Quality Leading, Testing, & AI Evaluation • Lead and level‑up a distributed team of QA contractors (onboarding, coaching, performance feedback). • Managing a team of full time and contract employees. • Hire additional QA contractors via Upwork as needed. • Maintain Jump’s current QA processes and recommend updates in documentation and manual and automatic processes. • Partner with Product/Eng to ensure requirements are testable, edge cases are captured, and evaluation rubrics are clear and repeatable. • Serve as a floating QA IC: work closely with the product managers to unblock engineers and QA feature updates before they are released. • With support engineers, maintain and build dashboards for quality KPIs and drive continual improvement. • Foster a no‑drama, direct‑and‑kind culture that moves with velocity and high quality. About You • 3+ years in QA/Quality Engineering for SaaS products • One or more years in a leadership role on a team • Strong exploratory testing skills and crisp written communication for reproducing steps • Some experience with automatic QA testing • Curiosity and aptitude to learn the ins and outs of Jump’s product offerings and system • Nice-to-haves: testing of meeting platform or CRM integrations, fintech or regulated environments, BigQuery/warehouse familiarity What You’ve Done • Built or scaled a QA function (process, tooling, reporting) and improved release reliability • Partnered with Product/Engineering to ship without (or with few) surprises About Jump Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Our product is an intelligent meeting assistant that helps advisors with notetaking, task management, follow-ups, and data syncing—built to serve advisors and firms of all sizes, including the largest financial institutions in the world. Jump was launched in 2023 by a team of experienced software entrepreneurs with backgrounds including Harvard, Stanford, Google, Divvy, BILL, and WeWork. We’re recognized as the leading product in our category and are growing quickly, backed by top-tier venture capital firms. Jump’s culture • High Velocity • World Class • Direct + Kind + No Drama We believe in building tight teams of extraordinarily capable people. Come join us to transform the advisor and enterprise experience with state-of-the-art technology. Compensation • Salary: $120k–150k (DOE) • Equity • Health benefits Apply tot his job