Quality Assurance and Improvement Specialist

Dodge County, Wisconsin is seeking a Quality Assurance and Improvement Specialist. The role involves maintaining compliance with Medicaid regulations, performing quality assurance reviews, and providing training and support to staff and contracted providers.ResponsibilitiesMaintains knowledge of Federal and State rules, regulations and Administrative Codes that impact Medicaid; trains staff to recognize and correct errors and ensure program compliance and accuracyPerforms Quality Assurance reviews on internal cases and contracted provider records for compliance with Federal and State statutes, Department policies and procedures, and Administrative Codes. Analyzes the results of reviews and works with Department staff on implementing corrective measures. Develops QA tools and reports to ensure compliance with program policy and procedures, Medicaid/Medicare requirements and State statutesAssists with onsite and desk review program evaluations and state recertification visits; coordinates with the unit supervisor to create and implement plans of correction when necessaryDevelops and maintains resources and training materials for use with internal staff and contracted partners; attends trainings to maintain current knowledge of all rules and regulations enacted by Federal, State and local entities relative to Medicaid/Medicare requirementsProvides onboarding, training, and ongoing support to contracted CCS providers to maintain statutory compliance. Ensures initial and annual training requirements are met as outlined in State statutesIdentifies and assists in developing Quality Improvement strategies for Department programs, and monitors results of implementation of those strategies. Ensures that a continuous improvement cycle process is maintainedAssists in monitoring quality of providers through quality improvement functions, contract performance standards, outcome measures, and consumer and department staff feedbackAnnually administers client satisfaction surveys and compiles resultsFacilitates meetings with leadership and staff on the analysis of performance, including identification of challenges, achievement, and compliance with established guidelines and best practice standardsParticipates actively and effectively in activities such as conference calls and professional meetings to include fiscal-related Statewide and Regional meetingsCompletes and maintains necessary documentation and reports according to applicable audit and statutory requirements, Codes, and policiesMay be designated to speak to the community and other organizations to provide public educationMaintains regular and predictable attendanceOther duties as assignedSkillsMust possess a valid driver's licenseKnowledge of laws and regulations that affect the delivery of services provided by the DepartmentKnowledge of applicable State statutesKnowledge, understanding, and ability to interpret CMS billing requirementsWorking knowledge of mental health and AODA diagnoses and treatmentWorking knowledge of client rights, confidentiality, standards of practice, and ethics in mental health/AODA fieldWorking knowledge of applicable Wisconsin State Administrative Codes, including but not limited to, Chapters 34, 35, 36, 48, 51, 55, 63, 75, 92, and 94; and Medicaid Waiver Manual (CLTS)Knowledge of legal requirements including privacy, resident rights, confidentiality, and non-discriminationKnowledge of goals, principles, and practices of human service programs, program administration, and program goals and their intended impactsKnowledge of the County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operationsSkill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures and techniques for resolution of issuesAbility to research and analyze detailed information and make appropriate recommendationsAbility to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department-specific documentsAbility to adapt and take control of situations, dictating subordinate activities in a responsible mannerAbility to establish and maintain accurate records of assigned activities and operationsAbility to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulationsSkill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priorityAbility to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervisionAbility to think quickly, maintain self-control, and adapt to stressful situationsKnowledge of current office practices and procedures and knowledge of the operation of standard office equipment and softwareKnowledge of computer software including word processing, spreadsheet, and database applications consistent for this positionAbility to perform mathematical calculations required of this positionAbility to communicate clearly, concisely, and effectively in English in both written and verbal formSkill in researching and understanding complex written materialsAbility to prepare and maintain accurate and concise records and reportsAbility to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulationsAbility to communicate detailed and often sensitive information effectively and concisely, both orally and in writingAbility to handle sensitive interpersonal situations calmly and tactfullyAbility to maintain professionalism at all timesAbility to maintain effective working relationships with individuals within and outside the organizationAbility to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulationsAbility to work the allocated hours of the position and respond after hours as neededBenefitsPaid Time Off (PTO) – available for use after 30 days of employment10 observed paid holidaysHealth, Dental, Vision InsuranceHealth Savings Account (HSA) – with employer contributions - HRALife insurance, Long-term disability, Short-term disability and Flex spendingParticipation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.Company OverviewThe government of Dodge County, Wisconsin provides services to its citizens including health care, law enforcement, resource management, parks, tourism and economic development. It was founded in 1950, and is headquartered in Juneau, Wisconsin, US, with a workforce of 201-500 employees. Its website is http://co.dodge.wi.gov.



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