Quality Assurance Analyst - Pharma Reimbursement Hub

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Description: Patients are at the center of our business strategies. The Quality Analyst is responsible for: delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Primarily internal contacts. Infrequent inter-organizational and outside customer contacts on routine matters.Specific job duties:Responsible for implementing and maintaining the effectiveness of the program by:Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria.Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers in St. Louis by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc.Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staffService Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services.Calibration Sessions: Provide support to AMs and SDMs by participating in and hosting internal/external client calibration sessions.Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc.Ability to travel as neededActively participates in in-person and virtual meetings/events (internal and external)Qualifications:Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience2 – 5 years of relevant experience or MA/MS degreeGeneral PC knowledge including Microsoft Office, Internet, and emailStrong customer service/quality background experienceExcellent verbal and written communication skillsStrong prioritization skillsStrong leadership skills with some supervisory experience preferredHigh regard for superior quality of serviceStrong analytical skillsAbility to work independently in a fast-paced environmentAt UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: Remote opportunitiesCompetitive salariesGrowth opportunities for promotion401K with company match*Tuition reimbursementFlexible work environmentDiscretionary PTO (Paid Time Off)Paid HolidaysEmployee assistance programs Medical, Dental, and vision coverageHSA/FSATelemedicine (Virtual doctor appointments)Wellness programAdoption assistanceShort term disabilityLong term disabilityLife insuranceDiscount programsUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.#LI-AE1#LI-remote
M-F 8AM-5PM EST with some flexibility