Quality and Care Administrator

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company, but the company is based in Stockholm and has over 200 employees across Europe. Administrative and Customer Care Responsibilities: Collecting data from records and via phone calls with members Collecting personal health information from our returning members Co-ordinating the post scan processes and following up to ensure tasks are completed in a timely fashion Allocating tasks that need to be completed by members of staff Updating member summariesand information Communicating with members about their post scan care process Providing administrative support for rota management for staff Requirements: Ability to prioritise tasks in a fast paced environment Strong and proven administrative skills including use of Microsoft 365 and Excel Passionate about delivering a world class customer experience for Neko Health members Professional communication style Fluent in English both written and spoken Great "can do " attitude Additional Information This role is based in Manchester with a hybrid, remote and on-site working model. The induction period (2 weeks) is 100% on site.We offer a dynamic work environment with a high degree of autonomy and opportunities for professional growth. If you are passionate about delivering a world class customer experience, we’d love to hear from you!