QA/QC Specialist
SUMMARY
Direct Line (DL) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Inspect all procedures, specifications, methods, and results of production and installation.
Review all projects/task records for accuracy and completeness before sending to customer.
Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used.
Investigation of client quality complaints.
Evaluation of new materials prior to field installation.
Internal audits to verify compliance to regulations and standards.
Provide a customer focused service that is responsive, flexible and cost effective.
Participate in driving the demand planning process and ensure effective scheduling.
Provide timely and relevant reports and analysis of key trends for managers as required.
Responsible for the application of best practice.
Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy.
Comply with the company policies and client needs.
Deliver a quality training experience to our employees.
Responsible for providing Daily / Weekly updates to On-site Management team regarding all QA/QC issues.
Will be responsible for maintaining issues that are submitted in the QMS.
Will be responsible for tracking updates and closeout information for all open issues.
Will be responsible for conducting Visual Inspections throughout each space.
Completed Visual Inspection Checklists will be saved and uploaded into a QMS repository.
QUALIFICATIONS
A bachelor's degree in business administration, process management, or operations.
Five years' experience in process optimization, operations, or business management.
Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor preferred.
Knowledge of quality assurance terminology, methods, and tools
A sharp eye for identifying weak points in processes and organizational structures.
A strategic and analytical mindset.
An excellent communicator with top-notch presentation skills.
A thorough understanding of the latest process enhancement strategies.
Dynamic thinking and problem-solving abilities.
Leadership and mentoring skills.
Confidence in your abilities to lead organizational change.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Experience:
QA/QC: 5 years (Required)
Six Sigma: 5 years (Preferred)
Quality management: 5 years (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
Apply Now
Direct Line (DL) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Inspect all procedures, specifications, methods, and results of production and installation.
Review all projects/task records for accuracy and completeness before sending to customer.
Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used.
Investigation of client quality complaints.
Evaluation of new materials prior to field installation.
Internal audits to verify compliance to regulations and standards.
Provide a customer focused service that is responsive, flexible and cost effective.
Participate in driving the demand planning process and ensure effective scheduling.
Provide timely and relevant reports and analysis of key trends for managers as required.
Responsible for the application of best practice.
Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy.
Comply with the company policies and client needs.
Deliver a quality training experience to our employees.
Responsible for providing Daily / Weekly updates to On-site Management team regarding all QA/QC issues.
Will be responsible for maintaining issues that are submitted in the QMS.
Will be responsible for tracking updates and closeout information for all open issues.
Will be responsible for conducting Visual Inspections throughout each space.
Completed Visual Inspection Checklists will be saved and uploaded into a QMS repository.
QUALIFICATIONS
A bachelor's degree in business administration, process management, or operations.
Five years' experience in process optimization, operations, or business management.
Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor preferred.
Knowledge of quality assurance terminology, methods, and tools
A sharp eye for identifying weak points in processes and organizational structures.
A strategic and analytical mindset.
An excellent communicator with top-notch presentation skills.
A thorough understanding of the latest process enhancement strategies.
Dynamic thinking and problem-solving abilities.
Leadership and mentoring skills.
Confidence in your abilities to lead organizational change.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Experience:
QA/QC: 5 years (Required)
Six Sigma: 5 years (Preferred)
Quality management: 5 years (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
Apply Now