QA Specialist

As a QA Specialist, you will play a crucial role in ensuring the quality and reliability of our software products. Working closely with our product and development teams, you will design, implement, and execute test plans to identify bugs and improve overall product performance. Your work will directly impact our mission of delivering high-quality solutions to the MLTSS healthcare industry. QCSS Health offers an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact over a quarter million health plan members. We are expanding and seeking a QA Specialist to join our Product team. Responsibilities • Develop and execute test plans, test cases, and test scripts for new and existing features • Identify, document, and track software defects through resolution • Collaborate with developers to diagnose issues and validate fixes • Perform functional, regression, and performance testing • Contribute to automated testing efforts and improve test coverage • Assist in improving QA processes, standards, and best practices • Participate in product team discussions to ensure quality is considered at every stage Qualifications And Experience • 2+ years of experience in software quality assurance • Strong understanding of QA methodologies, tools, and processes • Skilled in both manual and automated testing techniques • Proven ability to support cross-functional projects, drive execution, and resolve issues in high-pressure environments • Exceptional attention to detail and strong problem-solving abilities • Experience validating large datasets and backend logic to ensure data accuracy beyond front-end/UI testing • Strong emotional intelligence with the ability to provide clear, constructive feedback that fosters collaboration and continuous improvement • Strong communication and collaboration skills Location/Travel • Position is available remotely • QCSS is headquartered in Cambridge, MA • Travel may be required to organize, execute, and attend in-person events and periodic in-person company meetings Hiring Process • The initial screen will be a 30-minute call • The first interview will be a 60-minute video call • The final interview will include presentation of an exercise and be a 90-minute video call • The final step of the process will be a reference check Background Checks/Federal HealthCare Program Exclusion Lists Screening Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company’s pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws. Equal Opportunity Employer QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce. About Quality Coding Software Solutions At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes. Our Mission To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system. Our Core Values • Member-Centric Focus - Our product serves to improve LTSS member outcomes, and our mindset should always be FIRST on how decisions affect members • Growth Mindset - A willingness and desire to grow beyond your current skillset and responsibilities • Innate Curiosity - A natural tendency and willingness to ask questions when something is not clear or has not been fully fleshed out • Fostering Effective Communication - Clear, compassionate communication that emphasizes patience and appropriate assertiveness • Know When to Roll Up Your Sleeves - An ego-less, and team oriented mindset that pushes each person to roll up their sleeves when their help is needed • Attention to Detail - A laser-focus on ensuring all internal and external materials are accurate and the best possible reflection of QCSS Apply tot his job