QA Coordinator-1
The QA Coordinator-1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure IME provider letters are processed accurately and timely. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices and Attorney Offices.
Duties and responsibilities
ā¢ Delivers quality Customer Service from initial notification of service until completion of end product
ā¢ Adheres to client protocols and jurisdictional regulations including appropriate documentation and notification of same
ā¢ Ensures all provider letters have been created and processed accurately
ā¢ Works with the Medical Records Specialist to ensure all applicable and necessary medical documentation is included for the provider review
ā¢ Creates, reviews and revises provider letters as necessary
ā¢ Prepares and sends provider letters daily
ā¢ Contacts appropriate agencies or persons for the purpose of verifying information
ā¢ Ability to efficiently and accurately manage high volume of emails in a timely manner
ā¢ Communicates immediately with Supervisor with regard to any client or notification concerns
ā¢ Operates company software and equipment
ā¢ Enters data by inputting alphabetic and numeric information into system via keyboard
ā¢ Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
ā¢ Communicates using correct English, spelling, grammar, and punctuation
ā¢ Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
ā¢ Proficiency with imaging/scanning documents
ā¢ Maintains confidentiality and discretion as a general rule
ā¢ Works effectively as a team contributor on all assignments
ā¢ Interacts professionally with other employees as well as clients
ā¢ Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
ā¢ Understands current URAC standards as appropriate to job functions
Qualifications
ā¢ HS Diploma or equivalent
ā¢ Proficient with MS Office Suite
ā¢ Excellent communication skills-verbal and written
ā¢ Ability to organize and prioritize work effectively
ā¢ Ability to accept and apply constructive feedback
Apply Now
Apply Now
Duties and responsibilities
ā¢ Delivers quality Customer Service from initial notification of service until completion of end product
ā¢ Adheres to client protocols and jurisdictional regulations including appropriate documentation and notification of same
ā¢ Ensures all provider letters have been created and processed accurately
ā¢ Works with the Medical Records Specialist to ensure all applicable and necessary medical documentation is included for the provider review
ā¢ Creates, reviews and revises provider letters as necessary
ā¢ Prepares and sends provider letters daily
ā¢ Contacts appropriate agencies or persons for the purpose of verifying information
ā¢ Ability to efficiently and accurately manage high volume of emails in a timely manner
ā¢ Communicates immediately with Supervisor with regard to any client or notification concerns
ā¢ Operates company software and equipment
ā¢ Enters data by inputting alphabetic and numeric information into system via keyboard
ā¢ Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
ā¢ Communicates using correct English, spelling, grammar, and punctuation
ā¢ Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
ā¢ Proficiency with imaging/scanning documents
ā¢ Maintains confidentiality and discretion as a general rule
ā¢ Works effectively as a team contributor on all assignments
ā¢ Interacts professionally with other employees as well as clients
ā¢ Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
ā¢ Understands current URAC standards as appropriate to job functions
Qualifications
ā¢ HS Diploma or equivalent
ā¢ Proficient with MS Office Suite
ā¢ Excellent communication skills-verbal and written
ā¢ Ability to organize and prioritize work effectively
ā¢ Ability to accept and apply constructive feedback
Apply Now
Apply Now