QA Automation Engineer (AI Systems & Web Apps)
About the position At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! Our engineering team is looking for a QA Automation Engineer. This role will be responsible for building and maintaining automated and manual testing frameworks that ensure the reliability, safety, and performance of web, mobile, API, and LLM-powered systems. This role includes designing tests for agentic workflows, validating structured outputs, identifying regressions in model behavior, and collaborating with engineers and product managers to ensure comprehensive test coverage. This is a hybrid position based in NYC. Responsibilities • Develop and maintain automated test scripts for web apps, mobile apps, APIs, and LLM-driven features. • Build and improve automation frameworks for testing agentic and multi-step workflows. • Update automated scripts based on evolving requirements, prompts, tools, and system behaviors. • Debug and troubleshoot automation issues to ensure stability and reliability. • Execute manual test cases to validate new features and identify defects. • Conduct exploratory testing to uncover unexpected behaviors, including AI-specific issues. • Create and maintain detailed test plans and test cases. • Document and track defects using standard tools and processes. • Develop evaluation harnesses for LLM outputs, including structured output validation and model regression testing. • Collaborate with engineering and data science to validate safety layers and fallback mechanisms. • Identify gaps in test coverage for agentic workflows and propose improvements. • Work closely with engineers, QA peers, and product managers to design effective test strategies. • Communicate issues clearly and contribute to release readiness processes. • Participate in continuous improvement efforts to increase QA efficiency. Requirements • BA/BS in Computer Science or related field • 3+ years of QA automation experience. • Experience with Cypress, Playwright, Selenium, or similar frameworks. • Experience with SQL, API testing, and JSON. • Familiarity with CI/CD pipelines and debugging automation failures. Nice-to-haves • Experience testing AI/LLM-driven systems strongly preferred. Benefits • Comprehensive Medical, Dental and Vision plans coverage since day one • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Apply tot his job