QA Analyst

Enlightened, Inc is one of the Washington Metropolitan-area’s fastest growing IT companies, known for its commitment to innovation and integrity. They are seeking a detail-oriented QA Analyst to ensure accurate document processing and maintain high-quality standards by reviewing work, identifying errors, and providing feedback to staff. Responsibilities Review documents for accuracy before submission Identify and assign processing errors to agents Train new employees on document types and QA processes Provide feedback to help agents improve performance Support work-from-home and on-site staff via daily chat As a QA analyst they are expected to ensure the document is processed correctly before submitting They are required to assign errors to the agents when a document is processed incorrectly and caught in the QA que Members of the QA team train new employees on different document types, they go over errors with the keyers, so they understand what they did wrong when processing a document Members of the QA team also answer questions for our Work from home staff as well as the agents on site in the IDC chat used daily Skills High School diploma 1-2 years of experience Strong attention to detail and accuracy Excellent communication and teamwork skills Comfortable training and mentoring staff Experience with QA or document processing preferred Company Overview Enlightened, Inc. is an award-winning, information technology (IT) consulting firm headquartered in Washington, DC. It was founded in 1999, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is